"User Behavior and Human Needs in Outpatient Waiting Areas: A Case Study of October 6 University Hospital"
Paper ID : 1035-EFESCM2025-FULL
Authors
Nourhan Salah El-Din *1, Asmaa Abdel fattah2, Henar Aboelmagd Kalefa3
1Assistant Lecturer, Department of Architecture, Faculty of Engineering, October 6 University
2Teaching Assistant, Department of Architectural Engineering, Faculty of Engineering, 6th of October University
3Professor of Architecture & Environmental Design,Vice Dean for community serves and environmental development. Faculty of Engineering 6october University.
Abstract
This research aims to study human behavior within the waiting area of the outpatient department, with a focus on the extent to which the space meets users' human needs. Designers often overlook user behavior in their design proposals, leading to functional and psychological issues due to the neglect of actual user requirements. Recognizing the importance of integrating human-centered design principles in architecture, the study selects October 6 University Hospital as the site for applied research. This hospital was chosen due to the diversity of its users, including students, doctors, staff, nurses, and patients of varying ages, backgrounds, and socio-cultural levels. The research relies on field studies to observe and analyze various behavioral patterns within the waiting space, aiming to assess how well the current design accommodates these behaviors and meets user needs. This study represents a vital step toward developing design standards that consider human behavior and psychological as well as functional needs, thereby contributing to improved healthcare environments that enhance user comfort and increase the efficiency of healthcare facility performance.
Keywords
Human Behavior, User Needs, Outpatient Waiting Area, Healthcare Design, Educational Hospital
Status: Accepted